One of the most valuable things I've learned from my wife (and Peter Bregman) is that...
Listening is magic!
"...Listening isn't easy. The more we listen to others, the more likely we will react — or overreact — to what they say. Listening, it turns out, is much harder than speaking. We have to allow things we might disagree with to hang in the air. We have to move over a little and create space for those things to linger.
That kind of listening takes tremendous courage.
But if we're interested in learning — about ourselves as well as others — then it's worth it. And if we're interested in being connected to others, showing them respect, helping them feel better, and solving problems between us, then it's more than worth it. It's essential."
Harvard Business Review Columnist and Strategic Advisor